Uninstall procedures for Total Protection for Small Business (All versions)

Corporate KnowledgeBase

Uninstall procedures for Total Protection for Small Business (All
versions)
https://kc.mcafee.com/corporate/index?page=content&id=KB58779

Corporate KnowledgeBase ID: KB58779
Published: December 16, 2008

Problem

Uninstall procedures for McAfee Total Protection for Small Business
(all versions).

Cause

Uninstall procedures are documented for the following reasons:

* Removal of the product
* Installation failed and remnants left behind (ADD/Remove fails)

Solution

Standard Add/Remove method

Normally, the Add/Remove option will suffice:

1.
Select Start, Settings, Control Panel, Add/Remove programs.
2.
Select McAfee Total Protection Agent Service.
3.
Select Remove or Change/Remove.
4.
Click Close.

Standard Add/Remove for firewall component:

1.
Select Start, Settings, Control Panel, Add/Remove programs.
2.
Select McAfee Firewall Protection Service.
3.
Select Remove or Change/Remove.
4.
Click Close.

Removing failed installations using the MVSUNINST.EXE utility

1.
Download the standalone cleanup tool from your provider.
IMPORTANT: To do this you will need to know your installation URL.

If your provider is McAfee, your link will resemble the
following:

http://vs.mcafeeasap.com/MC/enu/vs47/rd.asp?CK=8238a868976896e9896d98779
8r1

NOTE: These are examples only. Your actual URLs will differ from
those detailed here.

2.
From the link, copy all of the information up to
/<language_Code>/

For example: http://vs.mcafeeasap.com/mc/enu/vs47
<http://vs.mcafeeasap.com/mc/enu/vs47>



Language Code Language
ENU English (UK,US)
ITA Italian
DEU German
JPN Japanese
KOR Korean
ESM Mexico
PLK Polish
PTB Portuguese
ESP Spanish
SVE Swedish
NLD Dutch
DAN Danish
CHT Chinese (T)
CHS Chinese (S)


3.
Add bin/mvsuninst.exe to the end of the link.

For example, adding the data will result in the link:
http://vs.mcafeeasap.com/MC/enu/vs40/bin/mvsuninst.exe
<http://vs.mcafeeasap.com/MC/enu/vs40/bin/mvsuninst.exe>


4.
Type the appropriate link into a web browser and click Go.
5.
Save the file to your system.
6.
After the download is complete, double-click mvsuninst.exe to
remove the product.
A log file with all of the removal information is generated.

NOTE: This method removes the VirusScan and Firewall components.

Removing failed installs using the silent installer package:

1.
Log in to your provider site.
2.
On the SecurityCenter page, click Help.
3.
Click Utilities.
4.
Click VSSetup and save the file to the root of the primary hard
drive on your system. (for example, c:\)
5.
Click Start, Run, type cmd and click OK.
6.
Type c:\vssetup.exe /uninstall and press ENTER.
After several seconds, the Total Protection for Small Business
system tray icon disappears.

NOTE: This method will remove all components, leaving a few
empty directories. The silent installer package is a larger download
than mvsuninst.exe. Uninstallation information will not be displayed.

Previous Document ID

KB47842